Blog

In the fast-changing retail and hospitality world, success is increasingly riding on how effectively companies leverage technology—not only to process payments, but to forecast demand, manage people, automate inventory, and craft seamless experiences for consumers.

At the heart of this digital revolution is the EPOS system—a data-driven, feature-rich powerhouse that's far more than a mere till. So, what sets a modern EPOS system in 2025 apart from the older setups? And why are more and more UK retailers and restaurateurs abandoning their legacy POS software for cloud-based EPOS systems?

This article cuts through the jargon and looks at what EPOS actually means in the present day—and how it can transform the way you conduct business.

Long queues in today's fast-paced retail and hospitality industries can directly affect your bottom line. Whether you're a high-street fashion retailer or a popular quick-service restaurant, customers want speed. Most customers abandon the purchase altogether when they are faced with extensive waiting times—a concept referred to as queue abandonment. Most businesses concentrate on driving footfall, but reducing waiting times at the point of sale is just as important.

In this blog, we explain how a modern, intelligent EPOS solution can reduce queue abandonment in both sectors. We'll go beyond standard features and look at real-world, high-performance applications that retailers and hospitality firms can use immediately.

1. Advanced A

In a highly dynamic industry like retail or hospitality, it is no longer enough for the Electronic Point of Sale (EPOS) system to simply process transactions. To be useful, the best EPOS systems also allow businesses to integrate and support third-party apps for the purpose of creating efficiencies, automating time-consuming manual tasks, and enhancing customer experiences. EPOS Direct, one of the largest EPOS providers in the UK and beyond understands the need for connectivity, and has developed an ecosystem of applications that support a multitude of integrations with third-party apps.

Why Integrations are Important for Your Business

We live in an increasingly digital-first world, where no products, systems, or tools works

In a retail landscape marked by elevated levels of competition where it stands for every dollar earned, your ability to utilize both customer retention and business intelligence via modern EPOS systems is imperative to the success of your business.

That’s why it is critical to consider modern EPOS systems for retail technology that not only processes a sale, but also provides the building blocks for and engenders customer relationships for the long haul. This blog will show you how integrated EPOS systems are integral to loyalty, retention and repeated visits being converted into sales.

Customer loyalty: why and how technology is vital?

Not so long a

In the present-day world of hospitality, which is characterised by rapid change and technological advancements, guests desire more than just excellent food and beverages — they desire fast, flexible, and frictionless service.

Payment processing, whether paying with separate checks at the table or starting a bar tab, can impede a business's ability to provide a positive experience and manage the flow of customers. UK hospitality organisations require technology as agile as their demands.

This brings us to modern EPOS systems for hospitality. Regardless of the venue — restaurant, pub, café, or fast-food outlet — having the correct solutions will both enhance and streamline service and operations.

But what,

Understanding Dynamic Pricing in Retail

Dynamic pricing has become a real game-changer for retailers in this competitive retail environment. This pricing model allows retailers to adjust prices based on demand, competitor pricing, and many other factors while the transactions occur.

Through the use of EPOS systems for retail integrated with advanced pricing concepts, retailers can strategically drive revenue, while remaining competitive.

Dynamic pricing is not new; it has been widely adopted in the airline ticketing industry, as well as ride-sharing industries, but brick-and-mortar retailers have not effectively adopted a dynamic pricing model until now.

Retailers need to look into