5 POS Software Features Required for Any Coffee Shop
1. Faster Order Entry and Customer Checkout:
Customers hate to wait in the morning for coffee therefore managers or owners need a coffee shop POS system that will make short lines, easily modifying the array of drinks, shots and flavors offered while recording sales of baked goods and other products accurately.
Prompts will remind cashiers to up sell customers with additional ingredients. On screen photos help to entice the purchase also increase profits while integration with other store systems will boost productivity. Customers are now carrying EMV chip enabled payment cards to protect against fraud, the POS must be able to process these transactions.
2. Kitchen Display System Keeps You On the Same Page:
Customers want their drinks and food quickly and precisely the way they ordered them. A kitchen display system (KDS) sends orders from the coffee shop to the baristas and food preparers who can start making the beverages and food items. KDS can also integrate with mobile ordering apps, tablet based POS devices and self-serve kiosks.
KDS uses a touch screen monitor to display multiple orders and special requests or instructions. Receipts as well as food labels that can facilitate the communication between cashier and the preparers.
3. Automated Loyalty Marketing Programs Encourage Repeat Business:
Using the automated loyalty marketing programs help you keep customers coming back while the coffee shop identifies and collects the purchase data to use for marketing efforts. The POS system needs to recognize loyalty cards, codes on smart phones, personal identifiers such as phone numbers and biometrics like fingerprints or facial recognition.
Customers notify their rewards instantly or by electronic means such as email, SMS or a coupon on the receipt. These are the powerful incentives for your customers to come back to your shop. The next time they visit they can provide the information you need to track sales and inventory while compiling data to use in the creation of effective marketing campaigns.
4. Online and Mobile Ordering Capabilities:
Customers have inseparable relationships with smartphones and online resources. Merchants that succeed in the environment develop omnichannel strategies that can integrate with the physical store with the online and mobile worlds.
Customers can research offers of your shop at home or office computer with the potential to place their order. They can also use the mobile app while on the go to convey what they want to have. Customers can also pay through mobile app. The coffee shop needs to process the order just in time and complete when they arrive.
5. Sales and Inventory Tracking:
Ensure you never run out of ingredients and maximize profits, coffee shop POS systems needs to track sales and inventory. It helps to ensure that customers will always find your shelves stocked so you don’t miss a single sale. A good POS system has the ability to communicate with baristas or brewing equipment for portion control.
Finding the right software takes time for your coffee shop POS system to meet your unique business needs. These five essential features can help you find the right POS system.