Do you keep your customers waiting?
As a restaurateur, one of the biggest issues that you will face is the speed of your restaurant’s service. It is vital that you focus on ensuring that your service is quick because customers do not like waiting and will avoid your restaurant if they have to wait a long time for their food. If you provide your customers with a slow service, your restaurant will struggle to succeed. Here are a few simple ways to increase the speed of your restaurant’s service and reduce the waiting times of your customers.
Do your employees know what they are doing?
As a restaurateur, it is vital that you ensure that all of your employees are trained sufficiently and you must provide training to the employees who are struggling. This is because if your employees are not sufficiently trained, they will be slow when taking customer’s orders and will leave the customers waiting for their food. This will significantly increase the waiting times of your customers, which will cause them to become very frustrated and leaving your restaurant. If you have an untrained employee, you could potentially lose a significant amount of money. When you hire new staff, they are more likely to be inexperienced. This is why you should provide employees with training as soon as they join your restaurant. This will ensure that all of your employees have the skills to serve customers quickly. This will reduce the waiting times of your customers and will satisfy their needs which will encourage them to become loyal and repeat purchase. Do your employees have the skills to pay the bills?
Do you have the right equipment?
Restaurants will become very busy which means that you will have to cook a large number of meals simultaneously. This means that you will have to ensure that you have ovens which will be able to deal with the number of customers that your restaurant receives. If your restaurant does not have sufficient equipment, you will significantly increase the wait of your customers. This is because you will have to wait for meals to finish cooking before you start preparing more meals. It is vital to ensure that you have the correct equipment for your restaurant because otherwise, you will not be able to provide your customers with meals quickly. This will lead to your customers losing their loyalty and avoiding your restaurant. Buying the wrong oven will severely reduce your sales.
Do you use an old cash register?
If you are using an old cash register, you will struggle to improve the speed of your service. This is because your cash register will take ages to process payments and will cause your staff to have to write orders down on paper and take it to the kitchen. This shows that if you use an old cash register, your customers will have to wait a long time to be served which will cause them to become unsatisfied and leave your restaurant. As a restaurateur. It is strongly recommended to invest into an EPOS system. When you purchase an EPOS system from EPOSDirect, you will be provided with fast processing speeds which will enable you to serve customers quickly and will reduce the waiting times of the customers. When you purchase an EPOS system from EPOS Direct, you will be able to use the system to serve customers at their table and will allow your staff to send the orders directly to the kitchen. This will significantly reduce the waiting times of your customers as the orders will be sent directly to the kitchen which will enable the chefs to prepare the meals quicker. Upgrade your restaurant’s service with an EPOS system.
Are you prepared?
Do you hope that customers do not order a certain meal? As a restaurateur, it is crucial that certain meals do not take significantly longer than your other meals. This is because it could cause customers having to wait a long period of time for their meal while the other people who are at their table are already eating their meals. This will lead to the customer becoming frustrated and could lead to them avoiding your restaurant. Do not let one meal damage your success. It is recommended that you prepare an equal number of all of your meals so that you will be able to serve your customers straight away. This will satisfy your customer’s needs and encourage them to become loyal as they will receive their food instantly. Do you leave your customers waiting for their meals for a long period of time? It is vital that you have an effective layout for the meals which are ready to be served to your customers. This will ensure that all meals are served quickly to your customers. If you served a meal to a customer which had been ready for a long time, the meal would be cold and would not satisfy the needs of your customer. A poor distribution plan for meals will dramatically reduce the quality of your meals. Keep your eye on the clock when serving customers.