How to Open a Successful Coffee Shop 29Oct
Epos , Epos for Hospitality

How to Open a Successful Coffee Shop

If done correctly, opening a coffee shop can be extremely profitable. Any busy specialty coffee shop will most likely be packed with customers having coffee, espresso, lattes, teas, and a type of pastries and other treats. Wi-Fi and other work-friendly amenities have become commonplace, as coffee shops are frequently used as meeting places.

Serving quality coffees and snacks in a modern, relaxing environment can be a hugely successful venture —a business model pioneered by Starbucks, which has nearly 33,000 coffeehouse locations worldwide as of 2021. 

If you enjoy coffee and are looking for a business opportunity, this is your guide to starting and running a successful coffee shop. Compare Your Coffee Shop Options


There are three essential methods to start a coffee shop:

-Invest in a franchise. Consider a franchise to get started with a pre-built business model. Most big business decisions will be made for you. You will be given a turnkey business in a location chosen by the franchise provider for a fee.

-Procure an existing business. Another way to obtain turnkey operation is to invest in a shop for sale or in need of a makeover. Finding a profitable business for sale, on the other hand, is a difficult task.

-Begin from scratch. Starting your own business from the ground up requires the most effort, providing the most flexibility and potential for profit maximization.

Whatever path you take, the fundamentals of success remain the same. The following key factors should be included in your coffee shop business plan.


Locate a Good Location at a Reasonable Rent

Understand why coffee shops are so popular before opening one. To begin with, coffee shops are excellent places to socialize and meet up with friends, as well as to pass the time while reading or surfing the web while enjoying a beverage and snack. Coffee shops are also popular places for students to catch up on schoolwork or for informal business meetings. When you walk into any popular coffee shop, you're likely to see a realtor reviewing listings with a client or a group of students working on a school project.

When choosing a location, keep in mind the types of customers your coffee shop will attract.


Rent vs. Location

It should be noted that the most central locations are not always the best for your bottom line. Malls and other high-traffic areas typically have the highest rents and the most competition. Shop fronts are prime spots for coffee shops because they have the most increased visibility, the rents are generally lower than in malls, and you can set your store hours rather than having them dictated to you. 


Vehicle Traffic and Parking

Except if you locate in a mall or other area with a high volume of pedestrian traffic, you'll need to consider accessibility and parking carefully. If a customer has to make a difficult turn off a busy street to get to your business or has difficulty finding available parking, they are likely to go elsewhere. You want a convenient, highly visible location on a busy street with pedestrian activity and plenty of parking so customers can stop in on their way to or from work or school.


Serve a high-quality product consistently

Consider that gourmet coffee and tea drinkers expect more than a mug of regular joe or a teabag in a foam cup when opening a coffee shop. According to a National Coffee Association of America study, specialty coffee beverages surpassed standard drip coffee in popularity in 2010 and have been steadily increasing.

"specialty" coffee has expanded in scope over the last few years, from traditional espresso variations and cold-blended drinks to include new trends like CBD infusions, cold brew, nitro, ready-to-drink (RTD), and all manner of non-dairy additions. Consumers value sustainability more than ever before, which means fair trade beans and eco-friendly packaging and practices in the coffee industry.

Due to the demands of discriminating customers, there is little chance that a coffee shop business will attract and prosper until you can continuously serve quality products and keep pace with rising trends and consumer values. This means you'll have to: ​

-Maintain your knowledge of industry culture.

-Obtain a variety of freshly roasted beans.

-Purchase high-quality equipment (espresso machine, grinders, water filtration systems, etc.)

-Serve freshly baked pastries and snacks.

-Maintain a well-trained and knowledgeable workforce.

-Serve a variety of customer favorites, popular beverages, and your original creations.


Provide Excellent Customer Service

Customer’s satisfaction is critical to the success of any business, particularly in the foodservice industry. The majority of successful coffee shops use counter service. Enabling consumers to order and pay in advance and then calling them once their drinks and snacks are prepared reduce labor costs and enable you to handle rush hours better.

Table service is slightly slower, extra employment, and best suited to restaurants where consumers order complete meals and consume more time in the establishment, but it is not impossible. Offering table service increases your chances of up selling and may suit your business model.


Create a Trendy, Soothing Café Ambience

If it comes to opening a coffee shop, having the right ambience is essential for attracting customers. According to surveys, the primary attractions for a café are comfort, similarity, and surroundings. Starbucks' relaxing, contemporary, and cozy ambience, in addition to its service model, is a major contributor to its success. Their now-famous "third place" principle established the concept of the coffee house taking up a unique spot apart from the home or the office—the atmosphere is paramount, while beverages are almost incidental. 

The ideal environment is one that is nice and neat, with enough sunlight and comfy seating. Use various seating and table types to cater to both single customers and groups of varying sizes. In the hotter seasons, having an outdoor seating space is a huge draw, and it significantly increases the company’s visibility.

If you don't have any expertise, consider hiring a professional interior designer to handle the floor plan, decor, flooring, and so on. You want to create a different, personalized atmosphere that will attract consumers.


Serve a Variety of Snacks

Another crucial part to study while deciding how to start a cafe is that, while coffee and tea gain, a coffee house cannot survive solely on coffee. Most successful foodservice and retail establishments understand the importance of diversifying their offerings.

Having a variety of high-quality snacks on hand at the desk will entice your customers to add an extra purchase. Most patisserie items pair well with coffee, but if you want to define your brand image further and increase sales, you should think beyond baked goods and pastries. Is there a nearby bakery or sandwich shop with which you could collaborate? Many customers are eager to support small businesses, and baked goods can frequently be purchased in bulk from local bakeries. Does the image of your coffee shop lend itself to a signature treat?

Foods should be pre-made or bought from vendors to save time. Preparing made-to-order food takes time and decrease overall sales volume, especially during peak periods.


Provide a Loyalty Scheme

Presuming you have a good product in a nice area, having a loyalty scheme can help you create a customer base. Customers like to feel appreciated, and occasional incentives encourage them to return.

-Loyalty cards increase your profits by:

-Increasing the frequency with which regular customers visit

-Increasing the likelihood that a customer will choose your company over competitors.

-Incentivizing customers to spend more.

Your loyalty program can be set up in a variety of ways. If you're using the traditional path, with cards that earn stickers for every purchase, make sure to use high-quality cards that notably display your company's name and logo and won't easily crumble in wallets or purses. Alternatively, modern electronic programs can automatically save customer information at the point of sale, allowing customers to carry one less item in their wallets.


Watch the Numbers

As enjoyable as it may be to concentrate on the coffee, the décor, and your customers, keep in mind that while coffee and tea gain run a successful business, you must keep a close eye on operations and profits. When coffee shops fail, it is almost always due to financial reasons, such as overstating profit, understating required working capital, excessive overhead, a lack of financial planning, poor debt management, and so on, rather than bad coffee. As a business owner, you must constantly learn about the sector and the item. Still, you must also learn how to compete in the market like most casual food service establishments. Coffee shops have profit margins of about 5% to 8%. 

To keep such a small profit margin, you must carefully manage the costs of goods, supplies, labour, authorizations, and any other expenditure, as well as maximize the appeal of your coffee house. A business plan will assist you in forecasting earnings and identifying areas that may need to be adjusted.

When running a cafe, the owner ought to be present and fully involved with the business as much as possible, as with any customer support business. For many customers, seeing the owner front and centre taking orders, serving, and having a conversation with the public is a sign of a good business. 

Having hands-on involvement also assist in motivating employees to work to their maximum potential. This is extremely crucial when you are just starting with your coffee shop. Finding a good manager is critical if you are unable to be present.