Coronavirus (COVID-19) Updates and Resources for Epos Direct customers.

To our customers

The situation around the coronavirus outbreak is unprecedented and therefore , the long term and short term impact on the worldwide economy is developing every day.

What is clear however, for reducing the spread of the virus, in person visits and foot fall in small businesses has been restricted. It made severe impact on the lives and businesses of our customers.

The best part is international governments have acted decisively to mitigate this impact with unprecedented measures to secure businesses to guarantee when this temporary crisis is over that the economy is the best place to bounce back.

We Epos Direct after the global crisis in 2008/09 and our pioneers saw the impact of the crisis. We have consistently understood that recessions and downtrends can and do happen on a time;y basis and therefore, we have a robust business continuity plan to be able to face a storm.

It is important for us to support you through this difficult time, but in turn we need your support to guarantee we stand strong together as although prepared, we should all value this is an every day moving target.

As this circumstance develops and we assess the situation, however we will do our best to keep you informed and connect you to relevant and helpful data as it happens.

Let us know how we can help

We are in this situation together and welcome your suggestions, questions, perspectives or any success stories.

How we can support you and your business

Access to short term finance

In the last few months, we have been working with a finance partner on a short term lending facility to help customers whi are in need of immediate finance, use credit cards to connect funding gaps or don't have two years audit financials.

We advice our customers to completely exhaust all the funding options available from the government.

Despite the fact that we had not planned to launch this until feature until April, we are launching this immediately to provide aid to few customers.

Here are a few advantages:

  • No late fees - ever
  • Fixed amount every month which scales with your takings
  • Fixed interest rate
  • Quick deposit

Need to know more?

Get in touch with us at the earliest and we can let you know more.

What can you do to keep productive in case if you experience downtime?

Remember that this situation is only temporary so here are a couple of things to guarantee stay as productive as could be expected, to guarantee your business remains in great shape.

  • Check your Insurance policy for business interruption insurance
  • Work with us to guarantee your stock and pricing is good to set up accurately on your system.
  • Let us help you to build some custom dashboards and reports
  • Ensure you engage with us to deliver various remote training sessions for your team to guarantee your business benefits from all our functionality.
  • Download and trail most of our applications to streamline your business.
  • Connect with your clients via social media to keep them informed.
  • Set up loyalty program.

  • Redecorate your premises. There will never be a better time!
  • Secure Metallic Black Cash Drawer
  • Audit your prices and guarantee your margins are correct.
  • Organise your stock
  • Integrate an accounts software like Sage and Xero to enable real time profits and loss, saving accountancy fees.
  • Build another site with an online builder or connect with a marketing agency to relaunch.
  • Look for customer feedback online with clients to help you with improving your business.
  • Build a review strategy online to guarantee you are capturing feedback and acting up on it.
  • Let us work with you to upgrade your hardware from older, slower terminals with no upfront costs to get prepared for the rush.
  • Redecorate, clean and tidy up.
  • Set up a Click and Collect Service

Transform your business into a takeaway

The general interest for the takeaway business has become ten times over night due to social distancing measures.

Transforming your hospitality business into a takeaway will guarantee your business stay strong and is an extraordinary way to retain your staff and customers. The stores and current merchants can't stay aware of current demand and this is also a great way to give back the community and help vulnerabe and isolated people fed and healthy.

Become a Takeaway: A hospitality survival guide

Learn more here: Becoming a takeaway

Find out how to attract customers to your food delivery business:


  • Completely redo your menu
  • Input your stock, purchase and ingredients in your back office to guarantee your margins are on point and you can manage everything.
  • Let us help you with setting up Kitchen Display System to streamline your order forms - Any tablet or PC will do!
  • Grocery stores are struggling with demand for general supplies and essential goods there is a huge opportunity to aid the community providing these goods and services.
  • Add or create a delivery element to your contribution to reach those millions of customers that are self isolating, particularly the older or vilnerable people.
  • Organise your stock and prices. Possibly sell some old stock on Ebay or offer a sale.
  • Sell online through your back office, Omnichannel is blooming... Why not set up a Shopify or Woo business site?
  • Guarantee your stock ordering process is on point.
  • Set up an Ebay, Amazon or Etsy store.
  • Offer for delivery any services or products you sell.

Learn more about how to be productive

United Kingdom Business Support

Government support for businesses -

  • Coronavirus Job Retention Scheme
  • Conceding VAT and Income Tax payments
  • Statutory Sick Pay relief package for SMEs
  • One year business rates holiday for all retail, hospitality and leisure businesses in England
  • Independent funding of £10,000 for all business in receipt of small business with rate relief or rural rate relief
  • Grant funding of £25,000 for retail, hospitality and leisure businesses with property with a rateable value somewhere in the range of £15,000 and £51,000
  • The Coronavirus Business Interruption Loan Scheme offering loans of up to £5 million for SMEs through the British Business Bank
  • A new lending facility from the Bank of England to help boost liquidity among bigger firms, helping them bridge coronavirus disturbance to their cash flows through loans
  • The HMRC Time To Pay Scheme

Northern & Shell Tower, 4 Selsdon Way, London, E14 9GL, United Kingdom | 020 8798 3189

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