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"We are Here to Help You"

Please call us on: 02030561897 or 02030561898 or 08712022888 option 3

Why have I received your letter / Notice?

Why have I received your letter / Notice?

You have been contacted by us or received a letter / Notice as you have failed to pay your outstanding contractual debt.

What is my contractual Debt?

What is my contractual Debt?

Your contractual debt relates to unpaid fees / charges associated with the software products / services you have acquired.

You have used one of our software products and /or acquired services in acceptance of our terms and conditions of the sale, but you have failed to pay the fees / charges associated with the products and / or services.

You have also not terminated the contract in accordance with the provisions stated in the terms and condition of the sale.

I have not entered into a contract?

I have not entered into a contract?

You have purchased our software products and / or services directly from us, via online or via one of our agent or distributors.

If you have purchased directly from us, as part of the sales process, we would have served you with a sales order and we would have requested you sign the sales order clearly stating that “ You have authorised us to provide services and /or deliverables as stated in the sales order in agreement with the terms and condition of the sale”.

The signed and agreed sales order forms a legally binding agreement between our businesses and is governed by the terms and condition of the sale.

Clause 7.1 in our terms and condition of the sale clearly states your contractual obligations relating to your purchase.

If you have purchased our software products or services online or via 3rd party, you would have activated the products / services in acceptance of the terms and condition of the sale.

Your acceptance of our terms and conditions along with the activation of the software makes you liable for the contractual debt.

I was not informed about the terms and condition of the sale / I have not your read your terms and conditions?

I was not informed about the terms and condition of the sale / I have not your read your terms and conditions?

You must make sure that you have read the terms and conditions of sale thoroughly before you enter into a contract for goods or services from another business.

Our terms and conditions of sale is advertised for public view on http://www.e-novations.co.uk/files/E-Novations_TandC_EULA.pdf.?

We also provide you a copy of terms and condition of sale on request.

If you were unhappy with the terms or conditions on the contract, you should not have agreed to the contract and activated our software product without checking your position with a legal advisor or contractual specialist.

It is the sole responsibility of the Customer to ensure that they have read and understood the terms and condition of the sale before entering into a legally binding agreement.

You cannot challenge a clause / terms just because you didn't know it was there, or you think it's unfair – because it's clearly written, you're bound by it.

Product and / or service supplied does not suit my requirement/ Does not meet the needs of my business?

Product and / or service supplied does not suit my requirement/ Does not meet the needs of my business?

We shall provide information about our Products and Services to help the customers on request. The same information is advertised on our website www.eposdirect.co.uk .

If requested by the Customer, we also provide a full demonstration of the Software on a free of charge basis. Customers can also visit one of our offices to see a full demonstration of the software and hardware

It is the sole responsibility of the Customer to ensure that they have applied necessary due diligence and research before making an informed decision to purchase our products and/ or services. We cannot be held liable for customers assumptions or impulsive purchase decision.

I will not pay, I’m not happy with your product and / or services?

I will not pay, I’m not happy with your product and / or services?

We always listen to our customers and we take their concerns and comments on board. Our customer services team will be much more than willing to discuss such matters and work towards an amicable resolution.

It is important that you understand that a contract does not terminate by default because you have stopped your payments.

Your contractual debt will remain until the contract is terminated in accordance with the provisions stated in the terms and condition of the sale.

Delaying/ Holding the payments will incur more cost and damage to your credit score as details of unpaid debt is regularly shared with credit agencies, financial institution and payment providers.

I’m not using your product and / or services any longer.

I’m not using your product and / or services any longer.

Not using the products and / or services has no impact on your contractual debt and you will be still liable for the outstanding debt.

Your contractual debt will remain until the contract is terminated in accordance with the provisions stated in the terms and condition of the sale.

What if I didn't receive any service or product?

What if I didn't receive any service or product?

The debt will only have been created if you received our email with terms and an activation for software or order was received so you are liable.

I have changed my service provider/ I have moved to a different provider?

I have changed my service provider/ I have moved to a different provider?

We are sorry to hear that you have moved to a different provider.

Please note that the terms and conditions you have agreed for clearly states that

The Customer shall not permit any third party to use or have access to the Software or the Documentation supplied therewith.Allowing a third party to access/ override our software without our written permission is breach of End user License Agreement and has serious consequences.

In such event, we reserve the right to pursue legally for the damages under Software patent infringement

My business is closed?

My business is closed?

If you are a sole trader, then you remain personally liable.

If you were a Director of a limited company, then you should have legally notified the administrators of your liability as otherwise you could be in trouble and liable personally. Please contact us to help you resolve the matter.

What are you going to do if I don't pay?

What are you going to do if I don't pay?

We are sorry to hear that and have no choice then to sell the debt to a third party. Once it goes to them, they will chase for your full contract value and their costs.

What if I didn't receive any service or product?

What if I didn't receive any service or product?

The debt will only have been created if you received our email with terms and an activation for software or order was received so you are liable.

How long will you keep chasing?

How long will you keep chasing?

The Debt will not go away; we will endeavour to recover the debt amicably but if we are unable to then the debt will be passed to a third party where further costs will accumulate, and you will deal with them directly. We therefore provide you with a Demand Notice to Pay or contact us to settle the arrears on your account with us.

To speak with us Please call on:

02030561897 or 02030561898 or 08712022888 option 3

We look forward to your call and to help resolve your debt and grateful for your consideration.

We hope you understand and that we can resolve the issue of your debt amicably.