Blog

Here`s a manual to understand more about the hows and whys:
How Does An EPOS Digital Attack Happen?
Initially a customer care agent swipes a customer`s electronic card. The EPOS software analyses a magnetic stripe built into the card and processes the account data with the customer`s bank details for authorisation of the transaction. To take the customer`s transaction data, cybercriminals will contaminate the EPOS system using software (malware). The cybercriminal would then be able to gain the data needed to "clone" electronic cards. Once malware has been introduced into a POS system, it starts to capture card information as it goes through the system. Therefore, this allows them to sell the data or use it themselves. One way of installing malware onto an EPOS system is by means of a remote PC. The cybercriminal may try to connect with the POS device through a remote contact point or online centralized server.
Why Do These Attacks Continue

How Contactless Works
Prior to the emergence of contactless payments, customers would need to either swipe or insert their card into a POS payment terminal so as to complete a transaction. The disadvantages of these payment methods are as per the following: in terms of security, the less frequently used magnetic swipe cards pose a genuinely high-security risk in that they can easily clone. Also, in spite of the fact that the more modern EMV chip cards are undoubtedly safer, they are slow and can take some time to process payments. But, contactless, as a payment method, is safe and fast.
Contactless cards and cell phone payment systems work using an embedded microcontroller chip with radio frequency identification (RFID). This enables the card or device to connect with a corresponding reader that is also furnished with a similar technology for example a contactless card machine. Thus, to make a payment, the customer simply places their card or cell phone near

But, as the world continues to explore this unprecedented event, many hospitality businesses have had the option to re-open their doors and thusly have found "normal" to which they`ve been forced to adapt.
What is the Normal?
The term "normal" has been widely used to describe the landscape of the world amidst the worldwide pandemic.
Over the long term, businesses, as well as people, are adjusting their everyday processes to be compliant with the evolving rules and guidelines, put in place to flatten the curve. In most cases, it involves a combination of social distancing, heightened hygiene practices, contactless transactions and table service - anything that reduces the amount of physical contact that takes place within a foundation.
A few ideas that can help your business to adapt to the normal
Seating times
Depending upon your location, there could be limits that can hinder your business` ability

The governments’ guidelines, which was issued in recent time, asked businesses managers to co-operate and work with local authorities to manage open spaces, but stopped explaining who should guarantee the guidelines are followed.
Many sectors have raised concerns that large crowd may gather on pavements, making a dangerous situation for themselves and staff.
Since the lockdown started on March 23, only grocery stores, banks, convenient stores and pharmacies have been permitted to stay open. While there have been lines, they`ve been viewed as manageable by the staff present. But, with the re-opening of all non-essential stores, retailers are anticipating a lot bigger queues which are likely to form on high streets with limited space.
The Department for Business, Energy and Industrial Strategy has encouraged retailers to use barriers and staff to make sure queues don`t "cause a risk to people or other organizations". It also recommended working with local authorities a

"The customer is always right". This is usually the phrase we tend to consider when managing unsatisfied customer. And keeping in mind that the time, a customer can get their nose out of joint for all wrong reasons.
Nevertheless, these circumstances should be taken care of calmly and successfully. So what`s the most ideal way to defuse the situation without completely alienating your customer? To help you with, we have put some simple strategies to better handle and resolve these difficult situations with unhappy customers.
Let the Customer to vent
A few times, unsatisfied customers at your venue may not be searching for any kind of solution. Rather, they may simply want to express their frustrations. And, unfortunately, some don`t know how to communicate this other than to yell and scream.
So instead trying to calm the situation, which may backfire and lead to additionally yelling, take the customers to a place where they can vent

It may not. Deploying and investing resources in best epos software can help out a restaurant more than just looking "tech savvy." Research shows that 32% of restaurant owners consider their operations to be lagging with regards to technology use. It is no more aesthetic Cash registers used to be the norm in small businesses. Right now, they just work as a novelty. Paying for services is a point for a few customers, so an awkward, noisy cash register does not inspire confidence with your clientele. Having all the payment options out there, customers are finding fewer reasons for carrying cash. If the payment process can`t be painless and easy, at that point customers would prefer not bother to return. Customers spending time waiting to pay If you think about it, this is strange and disappointing to the customer. What for they should wait in line to pay you money? So why keep this important business step inefficient and so unpleasant for the customer. When they enquired about