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In fact, the most important customer service tips are basic to the point that anybody can do them. In the event that you have a few people in your team who can`t quite seem to get the hang of customer service, but you know their hearts are in the right spot. I`d recommend training them to begin off with simple things like these. It`s a great way to build confidence within your team! Even if your customer service efforts are going admirably, it won`t damage to review these pointers now and then.
1) Smile: The essential element you can do in customer service is a smile. Research has demonstrated that the human smile is virtually universal: It is one thing that will show good will and kindness to pretty much everyone. Even if your communications with a customer is brief, you should always be smiling unless it`s clearly inappropriate.
2) Make Eye Contact: Good eye contact is a fundamental building block for going from "OK" customer service

A little time earlier, we discussed the significance of mobile POS. Mobile POS is basic, however there are a lot of good reasons why the checkout counter is essential for any impulse buy and won’t be leaving at any point in the near future. After all not every customer will have access always to a mobile device and the craving to use mobile POS for each type of purchase.
The Most Common Impulse Item: Candy
From a key point of view, stay mindful of the value of counters for an impulsive buy. They’re particularly important around the holidays when there are so many great numbers of extraordinary candies and other fun things that you can get – kids think about spur of the moment shopping! That’s one reason you need a counter for them to do it at … with adult supervision, obviously.
Adults love sweets, as well, yet they’re somewhat more impervious to getting it. In any case, see how when there are great candies located at the checkout counter, it suddenly

1. Keeping Your VIP Customers
The most obvious ensure customer retention is to stop a client from leaving.
And if you pay attention, you`ll be able to invariably see the signals of your customers impending departure. All you`ve to do is to spot the key variables like purchase patterns, product usage and service calls – Capture the signals so place specific actions in place to prevent your customers before they leave.
If you would like to know the percentage of VIP customers haven`t purchased anything within the last 6 months, which could be a symptom of them considering your service or maybe delivery their cash to your competitors.
First, create an inventory of all of your VIP customers, and all sales created within the last six months using your CRM software. By combining those lists, you finish up with an inventory of VIP customers who haven’t purchased from you in last half a year.
You can currently follow up with these very imp

What is Epos Integration?

Point of sale system can be integrated with your Ecommerce website and enables you to maintaining record of the sale of goods and services to your customers.
Why should I integrate?
Integrating your website with an epos system is just like opening up a new shop for your business. By integrating epos system with your website any changes done in the epos system such as price changes, adding, editing and deleting of products and stock fluctuations will be reflected in the website. It ensue the automation of website management and accuracy of data. This allows you to work more effectively and efficiently by providing you with much control over your business.
What websites does it work with?
EPOS Direct provides leading solution for multi channel stock and selling inventory. Integration can work with majority of Ecommerce solutions such as

There are many benefits to a loyalty program in terms of financial and non-financial. Here we focus on five advantages.
1. Stop competing on price with competitors
Discerning shoppers compare hundreds of prices in a few clicks. If shoppers think of products instead of your store and brand, you may find yourself in a pricing race to the bottom, where online wins. A loyalty program stops you from competing on price.
A better way to surprise and delight your customers is by rewarding them with loyalty program which was previously unnoticed. By rewarding customers for their shopping activities you can start building connection with them.
2. Retain existing customers
According to a statistic loyal customers spend 67% more than new customers. Customer acquisition costs between 4 and 30 times more than customer retention and a mere 5% lift in retention can increase your profits by a staggering 85%. It highlights

Online Shopping
Customers like to touch and see the products they would like to buy and that direct contact can be great for them and certain about their purchases. Face-to-face interaction is also a good way for businesses to build a relationship with their customers. Virtual buying experience has upsides as customers are not restricted by the shop’s working hours to browse the item for sale and enjoy the benefits such as delivering of purchases to their door. From the business point of view, website analytics allows you to know about your customer’s choice and preference. It can give you a chance of customizing promotions to meet their needs and build up loyalty.
The downside of online shopping is you won’t have personal touch with your customers and they can’t see the products in person and there is a likelihood they are returned.
Modern Retail
In recent time, online shopping has over taken in physical shops, but that wo